IT Professional with 15 years of IT experience in Finance and Retail domains at Fortune 500 Companies like CVS, Morgan Stanley, and Citibank. Proficient in requirement gathering and liaising between business and IT to deliver optimized solutions. A critical and analytical thinker focused on assessing available options to arrive at an aspired solution. Well-versed in conducting functional requirements analysis of businesses of all sizes. Experienced in leading teams in development and documentation to drive innovation while pursuing business goals. Well-versed in Incident Management, Problem Management, Release Management, Change Management, Business Analysis, and other ITIL systems. A passionate professional open to playing a strong role in a team, or leading a team to new heights using a very broad skillset.

Professional Experience

Fiducian Group Ltd., Sydney, Australia. (2019 – Present)

Role: Business Analyst

·  Within the first month of joining worked with the business to rework the Change Management process to be more structured hence optimizing the number of deliverables deployed in each time period.

·  Transitioned all paper-based manual authorization processes for applications and instructions to Adobe E-Sign. Reducing turnaround time by over 60%

·  Implemented 2 2-factor authentication to all logins securing the system from any kind of fraud.

·  Enhanced the Fiducian Online Reporting and Transactional capabilities by making multiple new functionalities available to the Financial Adviser for straight-through processing hence reducing the time taken by a request from creation to implementation by 70%.

·  Oversaw onboarding of 3 major sub-funds with combined assets of over 200 million into the Fiducian Online system.

Morgan Stanley Wealth Management, NY, USA (2016 – 2019)(Infosys)

Role: Application Support Manager

·  Worked with Financial Planners to understand their expectations to ensure the Private Wealth Management and Strategy Client Reporting systems are enhanced with changing requirements.

·  Document end-to-end system appreciation document to understand system limitations and suggest improvements to business to improve user experience, as well as optimize system performance.

CVS, RI, USA (2011 – 2016)(TCS)

Role: Production Support Lead

· Led an application support team to oversee the Billing, Payment, and Inventory management system of CVS on Mainframe Systems.

·  Provided Knowledge Management and Incident Management solutions to reduce MTTR in case of major incidents in production.

Citi Smith Barney, Chandigarh, India (2008 TO 2011)(Infosys)

Role: Production Support Executive

·  Understood and analyzed business applications to optimize overnight mainframe batches and provide resolution to production bugs.·  Performed detailed impact analysis of changes going into production, and documented them in order to ensure the business is well prepared to handle any incident with minimum impact of an outage.

SKILLS

Business and requirement Analysis, User Acceptance Testing, Project Management, Incident Management, Product Development, Change Management, Knowledge Management, Release Management, SDLC, SQL, MS Excel, ITIL.

STRENGTHS

Communication and interpersonal skills, Problem-Solving skills, and Stakeholder Management.